Returns & Replacements
How to Return & Replace Damaged Products
Our policy covers product damage or loss only with the appropriate documentation. All items are packed with care and inspected before shipment.
Please report damages/missing items within 30 days of delivery with photos (package and items) and lost packages within 30 days from shipment.
Damage from usage by the end user is not applicable to the replacement policy. Reports after this time are not accepted.
For Claims: our shipping insurance may require customer assistance and information. Such information includes, statements, police report, and or an affidavit. *
Lost Packages: Lost packages are defined as lost in transit and not delivered. If your package has status of delivery, but you have not received, please contact the mail carrier directly for assistance and file missing mail claim.*
When contacting us about a return or replacement, please include your order number, photos, and brief description of the issue. After we receive all required information we will follow our claims process.
Note: some items may not be eligible for refund. These include discounted, final sale, limited or customized items, and E-Gift cards.
All items are considered final unless stated otherwise. No Exchanges. Orders cannot be canceled once shipment occurs.
- Returns/Refunds outside of the USA are not available.
- Shipping charges are not refundable.
- Processing fees may apply to returned packages (varies per order).
- Packages that are considered abandoned are not refundable.
We are not held responsible for missing items after custom inspection. If replacement is needed, please understand that the customer will need to pay for cost for international shipments.
Milan Art Store is not responsible for undeliverable or unclaimed packages. If re-shipment is needed, the customer will need to pay for cost and any additional duties. If you have any questions, feel free to reach out to us.
