Shipping & Handling
Shipping
At Milan Art, we believe our customers deserve the very best in quality of art supplies and in customer service. It is our policy to fulfill all orders within 3-5 business days after an order is placed. Orders placed on weekends and a holiday will begin processing the next business day (Monday-Friday).
Shipping costs are dependent on the delivery location, box size, weight, type of items ordered, and tax/handling fees. Please know that prices and availability of certain services may fluctuate are subject to change without notice. Once the ordered item leaves our store, the delivery times may vary especially during the holiday season or special circumstances such as high order volume.
We utilize UPS and USPS, and Economy Rate for domestic shipping. However, please understand that the choice of courier and service may differ for your particular order. Transit times can vary per carrier are estimated only, not guaranteed.
Certain orders may require multiple shipments due to item size and weight or stock availability. Your tracking should reflect this under shipment details.
All packages shipped out of the USA must clear customs for the arrival country. Again, these are variables that make it difficult to estimate delivery times.
A tracking number is assigned once a package is shipped. Tracking updates may take between 24-72hrs+ to be updated by the carrier as your package moves through the system. Factors that can affect this timeframe may include but are not limited to the number of packages a carrier is dealing with, sorting facility procedures, transit logistics, improper scanning practices, and other uncontrollable events.
Shipping carriers may experience delays due to weather, customs processing, high shipping volumes, supply chain disruptions, or other unforeseen circumstances outside of our control. As a result, delivery times may be longer than estimated.
While we will always do our best to assist with shipping-related issues, Milan Art Store is not responsible for carrier delays, lost packages, or delivery issues once an order has been shipped.
Domestic Shipping
Depending on service type, Orders shipping ‘ground’ to the East Coast will normally arrive within 3-5 business days. Orders shipping to the West Coast will normally arrive within 7-10 business days. (United States). Processing timeframes do not include shipping timeframes with the mail carriers. Delivery timeframes are estimates, not guarantees.
***Customers shipping to Hawaii, Alaska, Puerto Rico and, APO-FPOs may have longer delivery times.***
Delivery Management
Customers can manage their deliveries by creating an account with couriers. Once packages are shipped, we are unable to make changes.
*couriers may differ from each country and order. Most popular couriers are shown.*
Customers are responsible for reviewing tracking updates and notices from mail carriers. Mail carriers might leave notices for undeliverable packages or hold them at their respective location for a small amount of time for pick up. If the package is not claimed within 7-10 days, this may result In the package being returned to the sender. Please contact your mail courier for assistance.
Shipping To Domestic Mail Center Or Access Point
If the customer chooses to have packages shipped to a mail center or access point, they are fully responsible for negotiating terms and pick-up arrangements. Milan Art Store is not liable for goods shipped to these facilities. Please contact the facility of your choice for their specific setup or shipping requirements.
International shipping
For orders shipping outside of the United States, we offer International Standard and International Express shipping options. Available services and delivery times will vary depending on the destination selected at checkout.
International Standard Shipping
International Standard is a value-based shipping option that uses a combination of couriers to deliver packages worldwide. The shipping carrier is automatically determined based on the final destination, and the recipient’s local postal service will typically complete the final delivery.
Delivery generally takes 1–3+ weeks, though transit times may be longer depending on the destination country, customs clearance, and other factors outside of our control.
Please note that tracking is limited with this shipping method. In most cases, the final tracking update will appear once the package arrives in the destination country.
With this service, packages are first consolidated and sent to a logistics processing center before being exported using the most suitable carrier for the destination country. Once processed, the package is transferred for international delivery.
*Carriers may include but not limited to Asendia, Passport - Priority Delcon, Global Post, Sendle, OrangeDS, and Aramex.
International Express Shipping
International Express shipping typically uses premium carriers such as FedEx, UPS, or DHL.* The shipping carrier is automatically determined based on the final destination and region.
Transit times may vary depending on the destination country, customs processing, and other external factors; however, most international express orders are delivered within approximately 5–7 business days.
Tracking is typically more detailed and updated throughout the shipping process when using International Express services.
Import Tax & Duty Policy
International Duties & Taxes
Please be aware that shipping fees paid at the time of purchase for orders outside of the United States do not include import taxes, customs duties, or additional fees unless otherwise stated during checkout through a Delivered Duties Paid (DDP) service. DDP service is not available for all destinations.
Certain countries or regions may still charge additional customs, brokerage, handling, or administrative fees that are outside of our control, even when a DDP service is used.
Customs authorities may also require the recipient to provide additional information, such as a tax identification number, national ID, or passport information, for clearance purposes. The customer is responsible for ensuring all required information is accurate, updated, and provided directly to customs authorities or the mail carrier when requested.
By placing an international order, you acknowledge and agree that you are responsible for any applicable import taxes, customs fees, duties, or related charges required by your destination country upon delivery.
All packages shipped out of the United States must clear customs in the destination country. Customs processing times and local carrier handling are outside of our control and may impact overall delivery estimates. These variables can make it difficult to guarantee exact international delivery times.
Tax ID
Failure to provide a Tax ID for certain countries may lead to issues at customs resulting in return or abandonment. Customers are responsible for re-shipment costs.
If you know you are in a country or region that requires this, please provide it to us so we can add it to your shipment. The current known countries where this process is required: are Brazil, Chile, China, Indonesia, South Korea, Taiwan, Turkey, and Saudi Arabia.
Click HERE for format examples.
Waybill and Custom Declaration documents CAN NOT be adjusted. Milan Art Store is not responsible for refused packages, delays, or losses due to non-payment of customs fees to international agencies. Milan Art Store is not held responsible for delays, losses in packages/items, and issues of the carrier or customs.
Please contact the mail carrier on the claim process for international shipping issues. We apologize for any inconvenience and thank you for understanding.
Shipping to a Freight Forwarder
If the customer chooses to have packages shipped to a freight forwarder, they are fully responsible for negotiating terms and payment of all duties. Milan Art Store is not liable for goods shipped to the forwarding facility. Please contact the freight forwarder for more details.
Shipping to an international mail center or access point:
If the customer chooses to have packages shipped to a mail center or access point, they are fully responsible for negotiating terms, duties, and pick-up arrangements. Milan Art Store is not liable for goods shipped to these facilities. Please contact the facility of your choice for their specific setup or shipping requirements.
