Contact us

Have a question or concern? Please reach out to us using the assistance icon in the bottom right corner of your screen or by sending us an email.

For quick answers, please visit our FAQ Policy pages, and Customer Support Portal.

Click here for Pre-Order and Product Updates 

Pre-orders have extended processing timeframes. Shipping timeframes are excluded from processing timeframes.

Looking for something specific outside of art supplies? Check out our Milan Art Directory  or  Milan Art Institute Help Center

Please note our operating hours below and thank you for your patience.

9AM - 5PM US EST/EDT Monday - Friday  

Due to high order volume, processing of orders can take 5-7+ business days. Shipping time is NOT part of processing time. All orders are manually assembled. We thank you for your patience and understanding as we attend to everyone's order asap. 

CLOSED Dec 22-26, Dec 31-Jan 1

Holiday Shipping Notice
While we are doing our best to ship all possible orders before our holiday closure, please note that some orders may not ship before this time. We sincerely apologize for any inconvenience. All remaining orders will be processed and attended to promptly upon our return. Thank you for your understanding and continued support.

Important Notice: Canadian Postal Strike

Due to the ongoing Canadian postal strike, we are currently unable to ship to addresses in Canada that require the Canadian Postal Service. To ensure timely and secure delivery of your order, please provide a physical address that can accept deliveries from major carriers such as UPS, DHL, FedEx, or a similar courier service. Other recommendations include shipping to a package forwarding service to help facilitate delivery.