Contact us
Have a question or concern? Please reach out to us using the assistance icon in the bottom right corner of your screen or by sending us an email.
For quick answers, please visit our FAQ , Policy pages, and Customer Support Portal.
Click here for Pre-Order and Product Updates
Pre-orders have extended processing timeframes. Shipping timeframes are excluded from processing timeframes.
Looking for something specific outside of art supplies? Check out our Milan Art Directory or Milan Art Institute Help Center
Please note our operating hours below and thank you for your patience.
9AM - 5PM US EST/EDT Monday - Friday
Due to high order volume, processing of orders can take 5-7+ business days. Shipping time is NOT part of processing time. All orders are manually assembled. We thank you for your patience and understanding as we attend to everyone's order asap.
We sincerely apologize for the delay and appreciate your patience.